Service Co-ordinator Vacancy, Sheffield Miko Coffee has an exciting opportunity for a full time Service Coordinator to join the team at our Sheffield branch. We are an international coffee service organisation with operations in a dozen European countries and roasting facilities in Belgium and the U.K. We specialise in tailored solutions for the out of home customer, providing the finest coffee and hot beverages, world class coffee machines, and the highest levels of account management, technical and service and coffee quality support. The ideal candidate will have the following skills and experience: Excellent communication skills. Enjoy working in a busy customer led environment Previous Experience in the Coffee Service Industry in a technical role (not essential) Meticulous and organised with excellent attention to detail Experience with MS Office package (Excel, Word, Outlook etc) Knowledge of SAP system (not essential) Good Geographical knowledge of UK Your key responsibilities will be: Operate the helpline and e-mail, dealing with customers and internal queries relating to the technical service department. Ensure efficient route planning and job allocation for field service engineers Monitor the departments overtime budget to meet quarterly budgets Ensure customer service levels are met Help maximise the departments sales revenue. Planning and booking installs of equipment. Monitoring on Call Rota and Holiday planning for Engineers Planning of preventative maintenance and water filter changes with the customers Invoicing with processing for Technical Service Ordering and Monitoring Spare Parts Ensuring Accurate information is maintained in SAP / Syclo relating to the department A competitive salary is available depending on experience, along with the training and development needed to carry out the role. The benefits include generous holiday entitlement and membership into various companies benefit schemes. This is a great opportunity within a global business. If you’re ready for a new challenge in the exciting and ever growing world of coffee then we want to hear from you. Please apply by emailing your CV to firstname.lastname@example.org. If you’re successful with your application you will be invited to attend an interview at our Sheffield branch. In the meantime thank you for your interest in Miko Coffee Ltd.